Welcome to LINCOLN OUTFITTERS’ FAQ section! We’ve compiled answers to the most common questions about our outdoor gear, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

About Our Products

What types of outdoor products does LINCOLN OUTFITTERS offer?
We specialize in premium outdoor equipment including camping gear (tents, sleeping bags, camp furniture), water sports equipment (kayaks, canoes), hiking apparel, cookware, coolers, and various accessories for outdoor enthusiasts.
Are your products suitable for extreme weather conditions?
Yes! Our gear is designed to withstand various outdoor conditions. Specific product descriptions include temperature ratings and weather resistance information to help you choose the right equipment for your adventure.

Ordering & Account

How do I create an account?
During checkout, you’ll have the option to create an account by providing your email address and creating a password. This allows you to track orders, save preferences, and checkout faster in the future.
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to reset your password via email.

Payment Options

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. We never store your full payment details on our servers.

Shipping & Delivery

What are your shipping options?

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

Note: Some Asian and remote regions may have different shipping terms.

How long does order processing take?
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email when your order ships.
Do you ship internationally?
Yes! We ship worldwide with few exceptions. All international shipments include necessary customs documentation, though recipients are responsible for any duties or taxes.
How can I track my order?
Once shipped, you’ll receive a confirmation email with tracking information. Standard shipping offers end-to-end tracking, while free shipping provides updates at key transit points.

Returns & Exchanges

What is your return policy?
If any item doesn’t meet your expectations, you may return it within 15 days of receipt for a full refund or exchange. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or defective. In such cases, we’ll provide a prepaid return label.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Contact Information

How can I contact customer service?
Our team is available via email at [email protected]. We typically respond within 24-48 hours.
What is your physical address?
LINCOLN OUTFITTERS
1692 Lee Avenue
MCVILLE, US 58254

Still have questions? Our adventure-ready customer service team is standing by to help you gear up for your next outdoor excursion!